Translation for information purposes. Agreements with the Seller are concluded in Polish; the Polish version is available at queenfh.com/polityka-prywatnosci.
PRIVACY POLICY
1. This Privacy Policy sets out the rules for the processing of personal data obtained through the online store queenfh.com (hereinafter: the “Online Store”).
2. The owner of the Store and at the same time the data controller is Łukasz Kempski, conducting business activity under the business name QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI, with its registered seat in Żarki (42-310), ul. Bratków 7, entered in the Central Registration and Information on Business (Centralna Ewidencja i Informacja o Działalności Gospodarczej) maintained by the Minister of Development and Technology, NIP: 6412358300, REGON: 241722181, hereinafter referred to as QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI.
3. The personal data collected by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI through the Online Store are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), also referred to as the GDPR.
4. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI takes particular care to respect the privacy of Customers visiting the Online Store.
§ 1 Type of data processed, purposes and legal basis
1. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI collects information concerning natural persons performing a legal transaction not directly related to their business or professional activity, natural persons conducting business or professional activity in their own name, and natural persons representing legal persons or organisational units without legal personality to which the law grants legal capacity, hereinafter collectively referred to as Customers.
2. Customers’ personal data are collected in the case of:
a) registration of an account in the Online Store, in order to create an individual account and manage that account. Legal basis: necessity for the performance of the contract for the provision of the Account service (Art. 6(1)(b) GDPR);
b) placing an order in the Online Store, in order to perform the Sales Agreement. Legal basis: necessity for the performance of the Sales Agreement (Art. 6(1)(b) GDPR);
c) subscription to the information bulletin (Newsletter), in order to perform a contract whose subject is a service provided by electronic means. Legal basis - consent of the data subject to the performance of the contract for the provision of the Newsletter service (Art. 6(1)(a) GDPR);
d) use of the contact form service in the Online Store, in order to perform a contract provided by electronic means. Legal basis: necessity for the performance of the contract for the provision of the contact form service (Art. 6(1)(b) GDPR).
3. When registering an account in the Online Store, the Customer provides:
a) e-mail address.
4. When registering an account in the Online Store, the Customer independently sets an individual password for access to their account. The Customer may change the password at a later time, under the rules described in §5.
5. When placing an order in the Online Store, the Customer provides the following data:
a) e-mail address;
b) address details:
a. postcode and town/city;
b. country;
c. street together with house/flat number.
c) first name and surname;
d) telephone number.
6. In the case of Entrepreneurs, the above scope of data is additionally extended to include:
a) the Entrepreneur’s business name;
b) NIP number.
7. When using the Newsletter service, the Customer provides only their e-mail address.
8. When using the contact form service, the Customer provides only their e-mail address.
9. When using the Online Store website, additional information may be collected, in particular: the IP address assigned to the Customer’s computer or the external IP address of the Internet provider, domain name, browser type, access time, type of operating system.
10. Navigation data may also be collected from Customers, including information about the links and references they choose to click or other actions taken in the Online Store. Legal basis - legitimate interest (Art. 6(1)(f) GDPR), consisting in facilitating the use of services provided by electronic means and in improving the functionality of those services.
11. For the purpose of establishing, pursuing and enforcing claims, some personal data provided by the Customer in the course of using the functionalities of the Online Store may be processed, such as: first name, surname, data concerning the use of services, if the claims arise from the manner in which the Customer uses the services, and other data necessary to prove the existence of a claim, including the extent of the damage suffered. Legal basis - legitimate interest (Art. 6(1)(f) GDPR), consisting in establishing, pursuing and enforcing claims and in defending against claims in proceedings before courts and other state authorities.
12. The provision of personal data to QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI is voluntary in connection with Sales Agreements concluded or services provided through the Online Store website, subject, however, to the proviso that failure to provide the data specified in the forms during the Registration process makes Registration and the creation of a Customer Account impossible, and in the case of placing an order without registering a Customer Account, will make it impossible to place and fulfil the Customer’s order.
§ 2 To whom is data disclosed or entrusted, and how long is it stored?
1. The Customer’s personal data are transferred to the service providers used by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI in operating the Online Store. Depending on contractual arrangements and the circumstances, the service providers to whom personal data are transferred either are subject to the instructions of QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI as to the purposes and means of processing that data (processors), or determine the purposes and means of processing on their own (controllers).
a) Processors. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI uses providers who process personal data solely on the instructions of QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI. These include, among others, providers of hosting services, accounting services, marketing systems, systems for analysing traffic in the Online Store, and systems for analysing the effectiveness of marketing campaigns;
b) Controllers. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI uses providers who do not act solely on instructions and who themselves determine the purposes and means of using Customers’ personal data. They provide electronic payment services and banking services.
2. Location. The service providers are established in Poland and in other countries of the European Economic Area (EEA).
3. Customers’ personal data are stored:
a) Where the legal basis for processing personal data is consent, the Customer’s personal data are processed by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI until the consent is withdrawn, and after the consent is withdrawn, for a period corresponding to the limitation period for claims that QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI may assert and that may be asserted against it. Unless a special provision provides otherwise, the limitation period is six years, and for claims for periodic payments and claims related to the conduct of business activity - three years.
b) Where the legal basis for processing data is the performance of a contract, the Customer’s personal data are processed by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI for as long as is necessary for the performance of the contract, and after that time for a period corresponding to the limitation period for claims. Unless a special provision provides otherwise, the limitation period is six years, and for claims for periodic payments and claims related to the conduct of business activity - three years.
4. In the event of a purchase in the Online Store, personal data may be transferred to a courier company in order to deliver the ordered goods.
5. Navigation data may be used to provide Customers with better service, to analyse statistical data and to adapt the Online Store to Customers’ preferences, as well as to administer the Online Store.
6. Where the Customer subscribes to the information bulletin (Newsletter), QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI will send electronic messages containing commercial information about promotions and new products available in the Online Store to the Customer’s e-mail address.
7. Upon request, QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI discloses personal data to authorised state authorities, in particular organisational units of the Public Prosecutor’s Office, the Police, the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), the President of the Office of Competition and Consumer Protection (Prezes Urzędu Ochrony Konkurencji i Konsumentów, UOKiK) or the President of the Office of Electronic Communications (Prezes Urzędu Komunikacji Elektronicznej).
§ 3 Cookie mechanism, IP address
1. The Online Store uses small files known as cookies. They are saved by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI on the end device of a person visiting the Online Store, if the web browser allows this. A cookie file usually contains the name of the domain it originates from, its “expiry time” and an individual, randomly selected number identifying the file. The information collected by means of files of this type helps to adapt the products offered by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI to the individual preferences and actual needs of persons visiting the Online Store. It also makes it possible to compile general statistics on visits to the products presented in the Online Store.
2. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI uses two types of cookies:
a) Session cookies: after the session of a given browser ends or the computer is switched off, the stored information is deleted from the device’s memory. The session cookie mechanism does not allow any personal data or any confidential information to be retrieved from the Customers’ computers.
b) Persistent cookies: they are stored in the memory of the Customer’s end device and remain there until they are deleted or expire. The persistent cookie mechanism does not allow any personal data or any confidential information to be retrieved from the Customers’ computer.
3. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI uses first-party cookies in order to:
a) authenticate the Customer in the Online Store and maintain the Customer’s session in the Online Store (after logging in), thanks to which the Customer does not have to re-enter their login and password on each subpage of the Online Store;
b) carry out analyses, research and audience measurement, and in particular to compile anonymous statistics that help to understand how Customers use the Online Store’s website, which makes it possible to improve its structure and content.
4. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI uses third-party cookies in order to:
a) promote the Online Store by means of the Instagram service (third-party cookie controller: Instagram LLC., based in the USA);
b) promote the Online Store by means of the social networking service facebook.com (third-party cookie controller: Meta Platforms Ireland Limited, based in Ireland);
c) collect general and anonymous statistical data by means of the Google Analytics analytical tools (third-party cookie controller: Google LLC, based in the USA);
d) present the Rzetelny Regulamin Certificate via the website rzetelnyregulamin.pl (third-party cookie controller: Rzetelna Grupa sp. z o.o., based in Warsaw).
5. The cookie mechanism is safe for the computers of the Online Store’s Customers. In particular, it is not possible for viruses or other unwanted or malicious software to reach the Customers’ computers by this route. Nevertheless, Customers can restrict or disable the access of cookies to their computers in their browsers. If this option is used, it will be possible to use the Online Store, except for functions which by their nature require cookies.
6. Below we set out how the settings of popular web browsers regarding the use of cookies can be changed:
a) Chrome and Chrome Mobile browser;
b) Facebook in-app Browser browser;
c) Internet Explorer browser;
d) Microsoft EDGE browser;
e) Mozilla Firefox browser;
f) Opera browser;
g) Safari and Safari Mobile browser;
h) Samsung Browser browser.
7. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI may collect Customers’ IP addresses. An IP address is a number assigned to the computer of a person visiting the Online Store by an internet service provider. The IP number enables access to the Internet. In most cases it is assigned to the computer dynamically, i.e. it changes with each connection to the Internet. The IP address is used by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI for diagnosing technical problems with the server, for compiling statistical analyses (e.g. determining from which regions we record the most visits), as information useful in administering and improving the Online Store, and also for security purposes and for the possible identification of unwanted automated programs that browse the content of the Online Store and place a load on the server.
8. The Online Store contains links and references to other websites. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI is not responsible for the privacy rules applicable on those websites.
§ 4 Rights of data subjects
1. Right to withdraw consent - legal basis: Article 7(3) GDPR.
a) The Customer has the right to withdraw any consent given to QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI.
b) The withdrawal of consent takes effect from the moment the consent is withdrawn.
c) The withdrawal of consent does not affect the processing carried out by QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI in accordance with the law before its withdrawal.
d) The withdrawal of consent does not entail any negative consequences for the Customer, but it may make it impossible to continue using services or functionalities which, in accordance with the law, QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI may provide only with consent.
2. Right to object to the processing of data - legal basis: Article 21 GDPR.
a) The Customer has the right to object at any time – on grounds relating to their particular situation – to the processing of their personal data, including profiling, if QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI processes their data on the basis of a legitimate interest, e.g. marketing of the products and services of QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI, keeping statistics on the use of individual functionalities of the Online Store and facilitating the use of the Online Store, as well as satisfaction surveys.
b) Unsubscribing by e-mail from receiving marketing communications concerning products or services will constitute the Customer’s objection to the processing of their personal data, including profiling, for those purposes.
c) If the Customer’s objection proves justified and QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI has no other legal basis for processing the personal data, the Customer’s personal data to the processing of which the Customer has objected will be erased.
3. Right to erasure (“right to be forgotten”) - legal basis: Article 17 GDPR.
a) The Customer has the right to request the erasure of all or some of their personal data.
b) The Customer has the right to request the erasure of personal data if:
a. the personal data are no longer necessary for the purposes for which they were collected or for which they were processed;
b. the Customer has withdrawn a given consent, to the extent that the personal data were processed on the basis of their consent;
c. the Customer has objected to the use of their data for marketing purposes;
d. the personal data are processed unlawfully;
e. the personal data must be erased in order to comply with a legal obligation provided for in Union law or in the law of a Member State to which QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI is subject;
f. the personal data were collected in connection with the offering of information society services.
c) Despite a request for the erasure of personal data, made in connection with an objection or the withdrawal of consent, QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI may retain certain personal data to the extent that processing is necessary for the establishment, exercise or defence of legal claims, as well as for compliance with a legal obligation requiring processing under Union law or the law of a Member State to which QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI is subject. This applies in particular to personal data comprising: first name, surname and e-mail address, which data are retained for the purposes of handling complaints and claims related to the use of the services of QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI, or additionally the residential address/correspondence address and order number, which data are retained for the purposes of handling complaints and claims related to concluded sales agreements or the provision of services.
4. Right to restriction of processing - legal basis: Article 18 of the GDPR.
a) The Customer has the right to request restriction of the processing of his or her personal data. Submitting such a request, until it has been considered, makes it impossible to use certain functionalities or services whose use would involve the processing of the data covered by the request. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI will also not send any communications, including marketing communications.
b) The Customer has the right to request restriction of the use of personal data in the following cases:
a. where the Customer contests the accuracy of his or her personal data - in such a case QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI restricts their use for the time needed to verify the accuracy of the data, but for no longer than 7 days;
b. where the processing of the data is unlawful and, instead of erasure of the data, the Customer requests restriction of their use;
c. where the personal data are no longer necessary for the purposes for which they were collected or used, but they are needed by the Customer for the establishment, exercise or defence of legal claims;
d. where the Customer has objected to the use of his or her data - in such a case the restriction applies for the time needed to consider whether, on grounds relating to the Customer's particular situation, the protection of the Customer's interests, rights and freedoms overrides the interests pursued by the data controller in processing the Customer's personal data.
5. Right of access to data - legal basis: Article 15 of the GDPR.
a) The Customer has the right to obtain from the data controller confirmation as to whether it processes personal data and, where that is the case, the Customer has the right to:
a. obtain access to his or her personal data;
b. obtain information about the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients of the data, the envisaged period for which the Customer's data will be stored or the criteria used to determine that period (where it is not possible to specify the envisaged processing period), the rights to which the Customer is entitled under the GDPR and the right to lodge a complaint with a supervisory authority, the source of the data, the existence of automated decision-making, including profiling, and the safeguards applied in connection with the transfer of the data outside the European Union;
c. obtain a copy of his or her personal data.
6. Right to rectification of data - legal basis: Article 16 of the GDPR.
a) The Customer has the right to request that the data controller rectify without undue delay personal data concerning him or her that are inaccurate. Taking into account the purposes of the processing, the Customer to whom the data relate has the right to request that incomplete personal data be completed, including by means of providing a supplementary statement, by sending a request to the e-mail address in accordance with §6 of the Privacy Policy.
7. Right to data portability - legal basis: Article 20 of the GDPR.
a) The Customer has the right to receive his or her personal data which he or she has provided to the data controller and to transmit them to another personal data controller of his or her choice. The Customer also has the right to request that the personal data be transmitted by the data controller directly to such another controller, where technically feasible. In such a case, the data controller will transmit the Customer's personal data in the form of a file in csv format, which is a commonly used, machine-readable format that allows the data received to be transmitted to another personal data controller.
8. Where the Customer exercises a right arising from the above rights, QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI will comply with the request or refuse to comply with it without undue delay, but no later than within one month of receiving it. However, if - due to the complexity of the request or the number of requests - QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI is unable to comply with the request within one month, it will comply with it within a further two months, having first informed the Customer, within one month of receiving the request, of the intended extension of the time limit and the reasons for it.
9. The Customer may submit to the data controller complaints, enquiries and requests concerning the processing of his or her personal data and the exercise of the rights to which he or she is entitled.
10. The Customer has the right to request that QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI provide a copy of the standard contractual clauses by sending a request in the manner indicated in §6 of the Privacy Policy.
11. The Customer has the right to lodge a complaint with the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych) concerning a violation of his or her right to the protection of personal data or of other rights granted under the GDPR.
§ 5 Security management - password
1. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI provides Customers with a secure and encrypted connection when personal data are transmitted and when logging in to the Customer Account on the Website. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI uses an SSL certificate issued by one of the world's leading companies in the field of security and encryption of data transmitted over the Internet.
2. Where a Customer who has an account in the Online Store has lost the access password in any way, the Online Store enables the generation of a new password. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI does not send password reminders. The password is stored in encrypted form, in a manner that makes it impossible to read. In order to generate a new password, the e-mail address must be entered in the form available under the “Forgot your password?” link, provided next to the login form for the account in the Online Store. The Customer will receive, at the e-mail address provided during registration or saved in the last change of the account profile, an electronic message containing a redirection to a dedicated form made available on the Online Store's website, where the Customer will be able to set a new password.
3. QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI never sends any correspondence, including electronic correspondence, requesting login details, and in particular the password for access to the Customer Account.
§ 6 Changes to the Privacy Policy
1. The Privacy Policy may be amended, of which QUEEN OF FASHION HAIR ŁUKASZ KEMPSKI will inform Customers 7 days in advance.
2. Questions relating to the Privacy Policy should be sent to: biuro@queenfh.com
3. Date of last modification: 11.04.2025